SHIPPING

Order before 2pm for Next Working Day. Order before 2pm on Friday for Saturday delivery. Miss the cut-off and it goes the following working day, which is not us being awkward, it's just when the van leaves.

Our couriers don't work bank holidays, so orders placed around one may take a bit longer. Get in early if it matters.

All EU orders are duties and taxes paid. The price you see is the price you pay, and nobody turns up at your door asking for more.

*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control

Any duties owed are calculated at the checkout and we pay them on your behalf, so there's nothing further to settle on arrival. Duties and taxes on US shipments are non-refundable, because they've already gone to customs and we can't get them back.

*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control

*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control

*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control

*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control

Services to Russia, Ukraine and Israel are suspended because of transport problems. We can't accept orders for those countries at the moment. Sorry.

We also can't deliver to PO Boxes or BFPO addresses.

Some things are simply too large to go for the standard rate. Where that's the case we'll deal with it order by order and our customer service team will be in touch about any extra postage before anything ships. Nothing gets charged without asking you first.

Royal Mail now opt every delivery in to their Safe Place service by default. If you'd rather your parcel wasn't left round the back of the wheelie bin, download the Royal Mail app and opt out. You can also nominate a Safe Place you actually trust.

EU and US orders are shipped duties and taxes paid, so there's nothing further to pay.

For everywhere else, any customs or import charges are set by the destination country and are payable by whoever receives the parcel. We've no control over them and no way of telling you what they'll be, since every country does it differently. Worth a call to your local customs office before you order if you'd rather not be surprised.

If a parcel comes back to us because the charges were higher than expected and went unpaid, we reserve the right to deduct the costs we incur from your refund.

We can't mark a parcel as a gift or declare a lower value. It's against the law, spot checks are common, and we're the ones who'd carry the can.

You'll get a dispatch email the moment your parcel leaves us, with a tracking link in it. Every order we send is tracked.

The courier will leave a card or may leave in a safe place. Royal Mail now default to leaving in a safe place, so if you don't want them to, you need to opt out or select a safe place you trust.

By placing an order to a flat or apartment address, you acknowledge and accept the risk that your parcel may be left in a communal area. We cannot accept responsibility for any parcels that are lost, stolen, or go missing after being delivered to the building.

We strongly recommend ensuring someone is available to receive the delivery or using an alternative address where secure delivery can be made.

You can, and plenty of people do. For security reasons we may contact you to verify a few details first, and we reserve the right to ship to the billing address instead where something doesn't add up.

Possibly. Email info@oipolloi.com straight away and we'll change it if we can. Once the parcel has left us the address is fixed, and we'd have to wait for it to come back before sending it out again at your cost. So please always check your details are correct.

We run occasional spot checks on orders, some of them random. If we've asked you for extra information we can't start packing until it arrives. Anything you send us is handled carefully and discreetly.