GENERAL TERMS AND CONDITIONS

The legal bit. We've kept it as short and as plain as we can, because terms nobody reads are terms nobody follows.

Who you're buying from

Registered company: Oi Polloi Limited
Registered in England
Company number: 14826269

Definitions

In these conditions, "the company" means Oi Polloi Limited. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by the company to the customer.

Payment and dispatch

Payment is taken when you place your order. No goods are sent without payment.

Goods are sent by a carrier of the company's choosing. We'll do our best to use the service you picked at the checkout. Carriage is at your cost and forms part of the invoice.

We aim to dispatch within one working day. Orders placed before 2pm on a working day will normally go the same day. During sale periods and other busy spells this can take longer.

If your order hasn't turned up, please allow 3 working days in the UK, 7 working days in Europe and 10 working days for the rest of the world before reporting it to us.

We reserve the right to cancel any order before dispatch. If we do, you get a full refund at the point of cancellation.

Pricing and availability

Everything on the site is subject to availability. Occasionally something sells out between you ordering it and us picking it, in which case we'll contact you and refund you in full.

If an item is listed at an obviously incorrect price, we're not obliged to sell it at that price. We'll tell you before doing anything about it and you can decide whether to go ahead or cancel.

Claims for damage, delay or loss in transit

Claims arising from damage, delay or partial loss of goods in transit must be made to the company in writing within seven working days of delivery.

The company must be given a reasonable opportunity to investigate any claim. If we ask you to, in writing or otherwise, you should promptly return the goods in question and any packing materials, securely packaged, so we can examine them.

Liability

• If you establish that goods have not been delivered, have been delivered damaged, or are not the correct quantity, the company will at its option replace them with similar goods or credit you their invoice value.
• If you establish that goods are defective, the company will at its option replace them with similar goods or credit you their invoice value.
• In no circumstances will the company's liability to the customer under this condition exceed the invoice value of the goods.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Returns

Under the Consumer Contracts Regulations you have the right to cancel your order within 14 days of receiving it, and a further 14 days to send the goods back, provided they are in their original condition with all tickets and tags attached. Items returned used or not re-saleable may be rejected.

Separately, we operate the following policy:

• Goods returned within 14 days of receipt qualify for a refund
• Goods returned between 14 and 30 days of receipt qualify for a gift card or an exchange
• Goods must be unworn, unwashed, re-saleable and in original packaging with all tags attached
• Return postage is at the customer's cost, except where the item is faulty, damaged or incorrect
• Refunds exclude the original postage cost unless the mistake was ours. Where free UK delivery was given and the whole order is returned, a standard postage charge is deducted

Faulty, damaged or incorrect items must be reported to us within 72 hours of receipt with photographs, after which we'll approve the return and issue a free return label. Where an item is found not to be faulty on inspection, return postage is at the customer's cost.

Full details are on the returns and exchanges page.

When posting your item(s) back to us, please obtain proof of postage. Please ensure that items are well packaged. From overseas, the parcel must be clearly marked as “RETURN OF GOODS”.

Delivery, duties and restricted destinations

Delivery costs, timescales and carriers are set out on the shipping page, which forms part of these terms.

EU and US orders are shipped duties and taxes paid. For all other destinations, import duties and customs charges are set by the destination country and are payable by the recipient. Duties and taxes paid on US shipments are non-refundable.

We do not currently ship to Russia, Ukraine or Israel, nor to PO Box or BFPO addresses.

Flat or apartment delivery: Parcels may be left in communal areas such as lobbies, mailrooms or shared entrances. By ordering to one of these addresses, you accept that risk as we cannot be held responsible for parcels that go missing once delivered to the building. If possible, use an address where someone can take the parcel in.

Specifications

The company reserves the right to alter specifications from those stated on the website, including slight differences in colour, shade and size. Your statutory rights are not affected.

Security checks

We carry out occasional checks on orders, some of them at random. Where we've asked for additional information we cannot begin dispatch until we receive it. We reserve the right to ship to the billing address, or to cancel and refund an order, where we're not satisfied.

Governing law

Your use of this Site and any purchase by you on this Site of any products will be governed by English Law.

Questions

Email info@oipolloi.com